You may request returns for items marked as returnable that you buy from certain sellers listed on eLocals that are within the return window, except those that are explicitly identified as not returnable on the product detail page.
Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on eLocals.
>>Go to Your Orders to initiate a return.
Following are the return guidelines:
⦁ Your address and the item that you wish to return must be eligible for return.
⦁ If the return is not eligible for Pickup, a Self-Return option will be given.
⦁ Once the product is received back by the seller, you will, in accordance with the⦁ ⦁ eLocals⦁ Refund Policy, be issued a refund to your original source of payment method.
⦁ For Cash on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)) in the account whose details are provided at the time of raising the return request.
Status of return
⦁ Locate the item from ⦁ Your Orders
⦁ Select Return/Refund status
Following are the refund processing timelines after the item is received by eLocals or the Seller notifies us of the receipt of the return:
Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original source of payment method (in case of pre-paid transactions) or to your bank account.
Refund for Cash on Delivery Orders:
For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)).
Note: Refunds cannot be processed to third-party accounts. The name on your eLocals account should match with the name of the bank account holder.
⦁ For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
⦁ In any case where a refund is required, the seller(s) need to authorize that refund. eLocals can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
⦁ eLocals takes no responsibility for any refunds; it being clarified that the responsibility for (i) issuance or payment of refunds; (ii) ensuring the replacement for any products for which replacements are requested; and/or (iii) acceptance of any returns or return requests raised, responsibility for each of these lies solely with the respective seller/vendors.
If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.
Pre-requisites for Free Replacement
Items within return window and in stock (exact same item) with same seller are eligible for free replacement. Free replacements can be requested if the following conditions apply:
⦁ Item received is physically damaged;
⦁ Item received has missing parts or accessories;
⦁ Item received is different from their description on the product detail page on eLocals; or
⦁ Item received is defective/does not work properly.
A free replacement cannot be created for an item which was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
A replacement can only be created if the product is available with the same seller. In case, the product is not available with the same seller, please "Contact Seller" from "Your Orders" to request a refund.